The Benefits of Artificial Intelligence

As with most new technology initiatives, cost savings tops the list of expected benefits. Traditionally, IT has been viewed as a cost center, and new advances are usually expected to help lower costs. In the early stages of emerging technology adoption, cost savings can be found where the new model is simply replacing the old model. In later stages, though, new workflow or processes are often needed in order to get the most out of the new model. Solution providers should be sure they understand the long-term adoption curve, so that they are able to help their clients focus beyond the short term.

One way that companies might try to save costs is by handing basic tasks over to software—the second benefit most companies are expecting from AI. In the short term, companies can use AI in this way to help reduce errors and improve repeatability. In the long term, companies should explore better ways to utilize the employees who were previously doing these tasks, possibly using the data generated by AI activity to further improve digital operations. This is where digital transformation truly takes place—not from doing old things in a new way but in redefining processes, responsibilities and outcomes.

Finally, companies need a way to manage their sprawling technology footprints. Ease of access and distributed technology models have allowed businesses to extend their technology strategies, but the technology team usually doesn’t grow at the same scale. As solution providers manage growing infrastructure for their clients, they can leverage AI to improve efficiency and monitor effectively.
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