IT DEPARTMENT BE OUTSOURCED

To be sure, the skills needed by digital IT vary significantly depending on the industry and specific organization. For example, a nonprofit radio station that is heavily reliant on donations and advocacy may focus more on building data analytics skills to deepen the relationship with its members whereas a consumer products organization may be more concerned with design thinking to understand how customers use their products. Given the evolving nature of the digital ecosystem, it behooves IT to encourage a continuous learning approach. This encourages the department as a whole as well as individual team members to remain current on business and IT skills and emerging technologies.

The following five skills are by no means meant to be a comprehensive list. Instead, they serve as a good starting point:
Active Listening and Communications – Often downplayed as a so-called “soft skill,” active listening may be the most important skill of all and one which many IT departments sorely need. Active listening goes beyond hearing what somebody says. It is about understanding what they mean even when intentions and requirements are not explicitly stated or spoken. This requires paying attention to body language and tone. It means intuiting the thoughts in between spoken words. Active Listening and the ability to clearly communicate ideas and plans are critical to performing any aspects of internal or external relationship management, developing products and services, and managing project teams.

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