Productivity Trumped Protection

Many SMBs were especially vulnerable, added Emm, because those companies are less likely to have internal IT departments or skills. “Top of mind first was stay in business. If that means grabbing a laptop or a mobile device [to access the corporate network], so be it,” Emm said.

Khalid agreed, noting that productivity is most SMBs' top priority, not security. “Many didn’t have work-from-home policies. They’re essentially open to the world,” she said.

Added Thornton-Trump, SMBs are already getting pummeled because of the economic implications of COVID-19, never mind the security risks. “But that’s where you get ransomware. For every $10 million ransomware payment [by a large enterprise], there are thousands of SMBs that have paid something,” he said.

James Stanger, chief technology evangelist at CompTIA and moderator of the session, likened the situation to the “wild, wild days” of the late 1990s, when companies moved very quickly to ramp up business websites and e-commerce and didn't concern themselves about anything else. “It feels like 20 years before—we can’t worry about cybersecurity. It’s all about getting functionality online.”

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