Stakeholder Roles and Responsibilities
A stakeholder is a person or firm that has a vested interest in the project. In other words, they have something to gain or lose as a result of performing the project.
These people can be identified in the salon in the following ways:
Customer: The person who is getting their hair done
Project Sponsor: The salon owner or manager – the stylist could also be the project sponsor if he or she is an independent contractor
Project Manager: The cosmetologist/hairstylist – the person who will be performing the service from start to finish
Project Coordinator: The salon assistant helping the project manager with all aspects of the project
Project Scheduler: The receptionist, or the person responsible for maintaining the schedule
Project Management Team Members: The shampoo person, a hair braider for extension services or color bar dispensary person – to name a few
The Project Management Office (PMO): The salon office or receptionist’s desk – any past, present and future services would be stored in the salon point of service (POS) software system or in file cabinets
You must pay attention to time, especially when performing chemical or intense hair services. Another example is lightening the hair. You don’t want the lightener to process too fast because that could weaken the hair strand (a risk) causing excess breakage and resulting in a poor-quality hair coloring service and damaged hair. You must ensure you are monitoring and controlling the service at all times.
Resource Management: Following proper appointment-setting protocol will make a world of difference. Confirming a stylist is available to perform the service and has adequate time available before booking the appointment is key. Resource management also includes ensuring you have the right tools to perform the service (the color in stock), supplies needed (gloves, towels) and equipment (blow dryer).
More Info: what can you do with an a+ certification
These people can be identified in the salon in the following ways:
Customer: The person who is getting their hair done
Project Sponsor: The salon owner or manager – the stylist could also be the project sponsor if he or she is an independent contractor
Project Manager: The cosmetologist/hairstylist – the person who will be performing the service from start to finish
Project Coordinator: The salon assistant helping the project manager with all aspects of the project
Project Scheduler: The receptionist, or the person responsible for maintaining the schedule
Project Management Team Members: The shampoo person, a hair braider for extension services or color bar dispensary person – to name a few
The Project Management Office (PMO): The salon office or receptionist’s desk – any past, present and future services would be stored in the salon point of service (POS) software system or in file cabinets
You must pay attention to time, especially when performing chemical or intense hair services. Another example is lightening the hair. You don’t want the lightener to process too fast because that could weaken the hair strand (a risk) causing excess breakage and resulting in a poor-quality hair coloring service and damaged hair. You must ensure you are monitoring and controlling the service at all times.
Resource Management: Following proper appointment-setting protocol will make a world of difference. Confirming a stylist is available to perform the service and has adequate time available before booking the appointment is key. Resource management also includes ensuring you have the right tools to perform the service (the color in stock), supplies needed (gloves, towels) and equipment (blow dryer).
More Info: what can you do with an a+ certification
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