Make Learning a Community Activity

In demonstrating how learning must be personalized and woven into the fabric of business, Rana encouraged the audience to think about the employee-led learning opportunities such as stretch assignments, mentorships, cross-training, peer coaching, and education committees. The panel discussed how these kinds of opportunities demonstrated the community nature of learning opportunities in a learning culture; sharing knowledge and ideas throughout the organization is essential to the continual evolution.

Stewart and Venuthurupalli drew attention to how community learning activities can be crucial during periods of low revenue, such as the COVID-19 global pandemic. Addressing internal skills gaps using a database of employee skills, creating a cross-functional team to identify the most in-demand training and virtualize it, or creating a committee to evaluate free educational resources are examples of leveraging the community in a learning culture.

As the five takeaways outline above demonstrate, a learning culture is very different than the traditional “command and control” workplace of the Jet Age. Stewart argued that the pandemic/post-pandemic period will be looked upon as the time when companies finally began to use learning to promote real organizational change, rather than “box checking.” Rana agreed, suggesting that human resources management will soon become “human experience management.”

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